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Terms and conditions

Our greetings cards and products are handmade, and they each have their own unique, quality, whilst every effort is made to ensure that what you order from our website is an exact representation of what you have seen, slight differences in realisation on occasion may occur.

We aim to deliver goods within seven days of receipt of your order.

Whilst we always ensure our goods are not sent damaged, occasionally goods do get damaged in transit. In the unlikely event of this happening, if you receive a crushed package please sign for the package as ‘damaged package; not yet inspected’, and please contact us within 24 hours, with as much detail as possible of the damage goods.

We will exchange or refund any items you are not happy with provided they are returned in their original condition within 7 days of receipt, (please ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost in transit). Delivery charge and returned postage will only be refunded if the item is faulty.

No goods shall be returned without prior agreement between the buyer and Karen Grout

All online payments are processed by Pay Pal. Karen Grout does not store any of your credit card details on the site.

All non UK purchasers are responsible for any duties and/or taxes incurred at the point of entry into the destination country.

Minimum wholesale order is £50 (please email for individual quotes)

For wholesale orders, we aim to deliver your order as soon as possible, an estimation of arrival depending on stock availability and the size of your order will be given when the order is placed.

For wholesale orders new customers payment is pro-forma, for following orders payment of goods is strictly 28 days from the date of invoice. Failure to acknowledge reminder letters will result in an interest charge and legal proceedings.

When entering this site you acknowledge and agree that all images, products, text, photography, aesthetic of the site and branding are protected by copyright to Karen Grout

We are happy to forfill any order size. Please contact us with your individual requirements.
For wholesale orders quotations are available upon request. Email info@karengrout.com